As an Engineering Manager in Vend, a family of online marketplaces for Real Estate, Mobility, Jobs and Recommence, you work in the B2B CRM team, utilizing your combined technical background and leadership skills to orchestrate the delivery of technical solutions alongside a team of Developers. You facilitate effective decision making and CRM development by empowering the team to take action within their own sphere of influence. You are the immediate escalation point for technical challenges and the senior member of the team in your location, offering mentorship to your colleagues.
A restructuring of the business has recently completed, and we have built a new technical team to support this. We have an exciting digital sales agenda ahead of us, using CRM to create business value through innovation, efficiency gains and automations. Your goal is to craft stable and user-friendly technical solutions, maximizing value creation in the CRM space for end users in Marketing and Sales.
ABOUT THE ROLE
● Senior role in the technical team within CRM, supporting the Head of CRM with day-to-day management of technical tasks and line management of Developers and Tech Lead.
● Alongside the Tech Lead (Lead Developer), key interface between business needs and conceptualisation of a technical solution, working alongside Product Owners.
● Engineering Manager across platform, data, and integrations, combining skill-sets with facilitating Agile processes.
● Create value for the business from technical solutions that meet user needs now and in the future.
● Own solutions design and maximise CRM value creation from both a technical and user perspective.
● Responsibility for sustainable solutions for both minor and complex features.
● Enter projects early to translate functional requirements into technical solution design, aligning with product/tech and vertical roadmaps.
● Data quality assurance, setting routines, supporting data maintenance, and structuring business rules for CRM.
● Contribute to CRM strategy development, commercial RevTech decision making, and exploring new CRM technologies.
● Collaborate closely with stakeholders across verticals, product, development teams, finance, BI and Tech.
● Ensure we fulfil system documentation (technical data, routines, processes, user guides, etc.).
● Play an important role in user acceptance testing, supporting the team in feature, process, and integration testing.
● Assist in technical problem solving within the team and across the organisation.
● Identify competency gaps in the technical team and secure training/coaching.
● Drive continuous improvement and remove waste across Vend.
● Ensure Engineering best practices are implemented and shared.
ABOUT YOU
● Experienced in Engineering, able to make technical sense of complex ideas.
● Passionate, innovative, and analytical, always seeking improvement and how technology can solve business problems.
● Enjoy mentoring others, growing skills around you.
● High understanding of business processes and impact of technical decisions, ideally with experience in large enterprises and complex solutions with multiple stakeholders.
● Effective communicator, self-motivated, proactive, and driven.
● Structured, organised, Agile and DevOps champion.
Qualifications:
● Relevant BSc/MSc degree or work experience
● +2 years experience with solution design or architecture
● +5 years experience with Dynamics 365 CRM or similar platforms and related Microsoft products: Power Platform, PowerApps, PowerBI, or Marketing
● Knowledge in JSON, javascript, SQL, and understanding of C# and .NET
● Fluency in English, both oral and written
● Relevant certifications for Dynamics 365 and Power Platform solutions
We work in a hybrid model – combining the flexibility of remote work with the benefits of in-person collaboration. We spend around 50% of our time in our Kraków office, which fosters teamwork, idea sharing, and strong team relationships.
